POSITIVE R ED – RPTAXI Privacy Policy
Thank you for choosing RP TAXI, a subsidiary of Red Positiva, SRL. This document describes how RPTAXI collects, processes, and discloses information used by its RPTAXI application and the corresponding payment interfaces.
Our Privacy Policy applies to both the operational processes of the application as well as other related processes such as payment for services. RPTAXI is committed to protecting all information provided by its customers or drivers and in general by any partner and to using it exclusively for transactional purposes related to this platform.
Why We Collect Information
Since RP TAXI is a customer service platform, the information processed in the application must be accurate and reliable to offer a higher quality service to our customers:
- Identity Verification: RP TAXI uses personal information to ensure the identity of the client in any transaction provided, be it transportation, rental, leasing, purchase or sale of homes or products, vacation rentals, commercial property listings, or travel arrangements.
- Customer Relationship Management: The information is used to establish and maintain productive relationships with clients based on the different services we provide and based on the needs and conveniences of our clients.
- Quality Service: The main objective of RP TAXI is to provide our clients with the highest quality service possible, making transparent and ethical use of the information collected.
Information We Collect
As you access our sites and use our services, we typically collect the following information from you:
- Contact Details: First name, last name, email address, profile and listing information, address, phone number, ID, and profile photo.
- Authentication Information: Username and password.
- Transactional Information: Previous payments, etc.
- Feedback: Answers, ratings, and comments.
- Professional Data: Employment, licenses, and other public records.
Location Information
In order to provide our services efficiently and accurately, we collect and use users' location information. This information is essential for:
- Transportation Services: Determining pickup and drop-off locations.
- Security: Providing real-time information on vehicle location.
- Optimization: Optimizing routes and reducing waiting times and costs.
Background Location Usage
Location information is collected in the background even when the app is not in use. This is necessary for:
- Real-time tracking of deliveries and rides: Ensuring accurate and timely updates on the status of your ride or delivery.
- Sending notifications based on your location: Providing relevant updates and alerts, such as when your driver is approaching or when there are changes in your route.
- Optimizing routes: Continuously improving route efficiency to minimize travel time and costs.
- Enhancing security: Monitoring the location of vehicles to ensure the safety of both drivers and passengers.
- Location-based services and advertising: If applicable, providing location-based offers and advertisements to improve your overall user experience.
Information We Collect from Social Platforms
To facilitate the login functionality of RP TAXI, we offer you the option to "Sign up with Facebook", "Sign up with Google" or "Sign up with Apple". We use this information only to validate your access in accordance with our strict privacy policy.
Information We Collect from Third-Party Payment Services
For transactional processes authorized by our users, we collect personal information that includes:
- Demographics: Age, gender, education, etc.
- Purchase Data: Purchase history.
- Occupational Details: Position, office address, type of industry, etc.
- Payment Information: User ID and other information required for third-party payment services.
The above information is also used to improve the customer experience by personalizing their navigation in our applications.
Use of Your Information
- Creating and managing online accounts.
- Notifications, communications, and alerts for all partners available on our platforms.
- Technical support.
- Protection against illegal activities.
- Sending promotional messages, new offers, etc.
Security
We observe standard security measures by using the latest technologies developed in the market by following the encryption processes through Secure Socket Technology (SSL) during the transmission of banking details such as credit/debit card numbers through the website. We strictly maintain physical security to protect personal data from loss, unauthorized changes, and misuse. We understand that even if all measures are strictly followed, there can be no guarantee of 100% security in the exchange of data through internet platforms.
Applicability of the Policy
This policy applies to all of our services, applications, and associated sites. RP TAXI, RPPLAZA, and all services affiliated with Red Positiva strictly follow this privacy policy.
Changes in Policy
In the event of changes to this privacy policy, these will be available on all of our applications and websites. Additionally, we will notify our users of these updates generally 30 days in advance.
Contact Us
For any questions, concerns, or suggestions regarding this Privacy Policy, you may contact us at our information email info@redpositiva.net or by using the contact forms on our platforms.
Prominent Disclosure for Location Permissions
Location Permission
This application collects location information to provide and improve our services, including transportation services and real-time updates, even when the app is closed or not in use. The following features use your location in the background:
- Real-time tracking of deliveries and rides.
- Sending notifications based on your location.
- Optimizing routes to reduce waiting times and costs.
- Enhancing security for drivers and passengers.
- Providing location-based services and relevant advertising.
Location data is used to provide a seamless user experience and enhance security. If applicable, location data is also used to support relevant advertising.